Privacy Policy

Who we are (Data Controller)

The controller of your personal data is Стефан Щерев ЕООД (brand: Creativ KS), ЕИК 115058149, бул. Кукленско шосе 12, Plovdiv, Bulgaria.

For any privacy question, contact office@creativks.com or +359 878 960 369.

What data we collect

When you use our contact form, we collect the information you provide:

• Name
• Email address
• Phone number (optional)
• Company name (optional)
• Your message

Our hosting also processes standard technical data such as your IP address and browser type in server logs, for security and to deliver the site. We also collect pseudonymised visit analytics via Intellimark Hub (see the ‘Cookies and analytics’ section).

Why we use it and legal basis

We use this data solely to respond to your enquiry and prepare a quote or proposal. The legal basis is your consent and our legitimate interest in answering business enquiries, including taking steps at your request before a possible contract.

We do not use your data for marketing without your separate consent.

Cookies and analytics

We use only a functional cookie that remembers your chosen language, which is exempt from consent. To understand how the site is used, we use Intellimark Hub — our own first-party analytics tool that stores a pseudonymous identifier in your browser (localStorage) together with data about the pages you view and the actions you take. It also makes a pseudonymised recording of the session (mouse movement, clicks and scrolling) so we can see where visitors run into trouble; anything you type into forms is automatically masked and is not recorded. If you visit from the European Economic Area, the United Kingdom or Switzerland, full analytics and session recording run only after you consent via the banner, and you can withdraw your consent at any time from ‘Cookie settings’ in the site footer. Until then, and if you decline, we still count the visit in a storage-free mode: nothing is written to your device, no identifier is created, no session is recorded, no advertising click identifier is kept, and the location is reduced to the country, so the count cannot be linked to you or to your other visits. If you visit from anywhere else, including the United States, analytics runs by default and you can turn it off at any time from the same ‘Cookie settings’ link; once you do, only the storage-free count continues. Wherever you visit from, the session recording runs only after you choose Accept. We honour the Global Privacy Control signal: if your browser sends it, the tool does not run. We use no advertising cookies and do not share this data with third parties. The map opens in Google Maps only when you click it, so no map cookies are set on this site. Where you reach the site from an advertisement, we also record the click identifier the ad platform adds to the link (for example Google Ads' gclid) so the visit can be attributed to the campaign that paid for it.

Who we share it with

We do not sell your data. We share it only with service providers that help us run the site and answer enquiries:

• Our website hosting provider
• Our email provider, to receive and reply to your message
• Imagery is loaded from the Unsplash CDN (placeholder images)

These providers process data on our behalf under appropriate agreements. Some may process data outside Bulgaria, within the EU/EEA or under EU-approved safeguards.

How long we keep it

We keep enquiry data only as long as needed to handle your request and our related business and legal obligations, then delete it.

Your rights

Under the GDPR you have the right to:

• Access the data we hold about you
• Correct inaccurate data
• Ask us to delete your data
• Restrict or object to processing
• Receive your data in a portable format
• Withdraw consent at any time

To exercise any right, email office@creativks.com.

Complaints

If you believe we have mishandled your data, you may complain to the Bulgarian Commission for Personal Data Protection (КЗЛД), Sofia, cpdp.bg.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.